Frequently Asked Questions
I'm based in the San Francisco-Bay Area, can I pick up my order locally?
Yes! We have a warehouse location in San Leandro where you can pick your order up and avoid unnecessary shipping costs
UPDATE: Unfortunately, due to rules and regulations around COVID-19, we've temporarily closed our warehouse to the public until further notice. However, the good news is that all orders over $100 ship next business day for FREE
What warranty do you offer for your desk products?
Our APOLLO chair and adjustable height bases are backed by a 5-year warranty and covers any manufacturer-related defects
Tabletops are backed by a 1-year and covers any manufacturer-related defects
If something goes wrong, just let us know and we’ll make it right ASAP
Why won't my desk move?
If this is not your first time activating your desk, try resetting your frame by activating the handset and pressing the “up” and “down” buttons simultaneously until your desk lowers all the way down. Then press only the “up” button. Still nothing? Send us a note and we'll work on taking care of it
What is the adjustable height range for the desk?
Our RISE Desk has a minimum height of 25.9 inches and a maximum height of 51.5 inches
RISE Light has a minimum height of 27.17 inches and a maximum height of 45.28 inches
How long is the power cord?
78 inches long
What type of power cable is included?
Our desk should be powered by any standard 110/230 VAC power current. We include a standard 2-prong outlet power cord for orders to the US and will provide the appropriate power adapter for international orders
What weight limited is advised for either RISE Standing Desk?
While most desk setups will rarely exceed 150 lbs, we advise a safe limit at 300 lbs of weight for the RISE Standing Desk, and 264 lbs for the RISE Light Standing Desk
What material is the frame made out of?
High-grade industrial steel
Do I need to be an expert to assemble my RISE Standing Desk?
Definitely not. Our RISE Standing Desk and RISE Light Standing Desk are both very straightforward to assemble and further simplified by detailed instructions included with each unit. Expect to set aside about 30 mins to assemble your desk, including unboxing!
Don't see what you're looking for? Reach out to us directly email@example.com