Frequently Asked Questions
Yes! We have a warehouse location in San Leandro where you can pick your order up and avoid unnecessary shipping costs
UPDATE: Unfortunately, due to rules and regulations around COVID-19, we've temporarily closed our warehouse to the public until further notice. However, the good news is that all orders over $100 ship next business day for FREE
Our APOLLO chair and adjustable height bases are backed by a 5-year warranty and covers any manufacturer-related defects
Tabletops are backed by a 1-year and covers any manufacturer-related defects
If something goes wrong, just let us know and we’ll make it right ASAP
If this is not your first time activating your desk, try resetting your frame by activating the handset and pressing the “up” and “down” buttons simultaneously until your desk lowers all the way down. Then press only the “up” button. Still nothing? Send us a note and we'll work on taking care of it
Our RISE Desk has a minimum height of 25.9 inches and a maximum height of 51.5 inches
RISE Light has a minimum height of 27.17 inches and a maximum height of 45.28 inches
78 inches long
Our desk should be powered by any standard 110/230 VAC power current. We include a standard 2-prong outlet power cord for orders to the US and will provide the appropriate power adapter for international orders
While most desk setups will rarely exceed 150 lbs, we advise a safe limit at 300 lbs of weight for the RISE Standing Desk, and 264 lbs for the RISE Light Standing Desk
High-grade industrial steel
Definitely not. Our RISE Standing Desk and RISE Light Standing Desk are both very straightforward to assemble and further simplified by detailed instructions included with each unit. Expect to set aside about 30 mins to assemble your desk, including unboxing!
Don't see what you're looking for? Reach out to us directly email@example.com
We are currently serving customers within the contiguous United States - AKA the "lower 48." For orders outside of the United States, please reach out to us directly to discuss your needs.
That's an easy fix. You'll just need to loosen the screws on the bottom of the crossbar and extend it outward according to the pre-drilled holes on the bottom of the tabletop (Step 1 on assembly guide). This action will pull way the internal bars and open the space, inside, which allows the screws to sit all the way down. Extend the crossbar according to the pre-drilled holes found underneath the tops.
Please refer to our assembly video here for a visual representation.
Overview on how to fasten the screws:
Step 1. Loosen the crossbar screws and extend the base (this should open the space for the screw to sit all the way down). You could also make sure by pulling the internal bars away from either end once the crossbar screws are loosened.
Step 2. Try driving the screws down again
For further assistance, please reach out to us directly at Hello@EasyErgo.Co.