Home / Frequently Asked Questions

I'm based in the San Francisco-Bay Area, can I pick up my order locally?

Yes! We have a warehouse location in San Leandro where you can pick your order up and avoid unnecessary shipping costs

What warranty do you offer for your desk products?

Our APOLLO chair and adjustable height bases are backed by a 5-year warranty and covers any manufacturer-related defects

Tabletops are backed by a 1-year and covers any manufacturer-related defects

If something goes wrong, just let us know and we’ll make it right ASAP

My desk isn’t moving, is it broken?

Typically, this is an easy fix. Simply reset your frame by activating the handset and pressing the “up” and “down” buttons simultaneously until your desk lowers all the way down. Then press only the “up” button. Still nothing? Send us a note and we'll work on taking care of it

How many color options do you offer?

Our RISE Adjustable bases are available in White, Black, and Gray colors

Choose between Black or White for our standard top options

Our library of custom tabletop options nears 500. However, we have limited our listed options to the dozen or so most common laminate options. Need something more? Let us know!

    What is the adjustable height range for the desk?

    Our RISE Desk has a minimum height of 25.9 inches and a maximum height of 51.5 inches

    RISE Light has a minimum height of 27.17 inches and a maximum height of 45.28 inches 

      How long is the power cord?

      78 inches long

      What type of power cable is included?

      Our desk should be powered by any standard 110/230 VAC power current. We include a standard 2-prong outlet power cord for orders to the US and will provide the appropriate power adapter for international orders

      What is the sound level of the adjustable-height base when in operation?

      At 38 dB (RISE standard base) | 45 dB (RISE Light base), our desk is nearly silent when in motion

      What weight limited is advised for either RISE Standing Desk?

      While most desk setups will rarely exceed 150 lbs, we advise a safe limit at 300 lbs of weight for the RISE Standing Desk, and 264 lbs for the RISE Light Standing Desk  

      What material is the frame made out of?

      High-grade industrial steel

      Do I need to be an expert to assemble my RISE Standing Desk?

      Definitely not. Our RISE Standing Desk and RISE Light Standing Desk are both very straightforward to assemble and further simplified by detailed instructions included with each unit. Expect to set aside about 30 mins to assemble your desk, including unboxing!

      Don't see what you're looking for? Reach out to us directly hello@easyergo.co