Frequently Asked Questions

I'm based in the San Francisco Bay Area, can I pickup my order locally?
  • Yes! We have a warehouse location in San Jose, CA where you can pick your order up and avoid unnecessary shipping costs
What warranty do you offer for your desk products?
  • Our RISE Standing Desk products are backed by a 5 year warranty. If anything goes wrong within 5 years, let us know and we’ll take care of it for you free of charge
My frame isn’t moving, is it broken?
  • Typically, this is an easy fix. Simply reset your frame by pressing the “up” and “down” buttons simultaneously until your desk lowers all the way down. Then press only the “up” button
How many color options do you offer?
  • Our RISE Base frame is available in white, black, and grey colors
  • Currently, our RISE Standing Desk tops are available in White and Maple, but we are happy to accommodate custom colors and types on large bulk orders (50+ units). Tell us what you want and we make it happen :)
How thick is the table top?
  • Our table top is 25mm or 1 inch thick
What is the adjustable height range for the desk?
  • Our RISE Standing Desk has a minimum height of 25.9 inches and a maximum height of 51.5 inches
What are the weight/dimensions of the shipping boxes?
  • Table top box: 53.9in L x 31.1in W x 2.9in H x 35.7lbs
  • Frame box: 42in L x 12.2in W x 8.6in H x 67 lbs
How long is the power cord?
  • 78 inches long
What type of power cable is included?
  • Our desk should be powered by any standard 110/230 VAC power current. We include a standard 2-prong outlet power cord for orders to the US, and will provide the appropriate power adapter for international orders
What is the sound level of the frame when in operation?
  • At 38 dB, our desk is nearly silent when in motion
What weight limited is advised for RISE Standing Desk?
  • While most desk setups will rarely exceed 150 lbs, we advise a safe limit at 300 lbs  
What material is the frame made out of?
  • High-grade industrial steel
Do I need to be an expert to assemble my RISE Standing Desk?
  • Definitely not. Our RISE Standing Desk is straightforward to assemble, made easier by detailed instructions included with each unit. Expect to set aside about 30 mins to assemble your desk, including unboxing!

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