Home / Warranty & Return Policy

RETURNS

Stuck on the fence? Don't worry. We'll let you try your order for 14 days -- if you don't absolutely love it, we’ll let you return it free of charge and issue a refund.


Please keep in mind:
  • Be sure to keep all original packaging during your 14-day trial period in case you don't love your order and would like to return it
  • All order returns must be approved by EasyErgo within 14 days of receipt
  • All returns must be received by EasyErgo in "like-new" condition and in the original factory packaging
  • Items missing packaging or damaged beyond the expected wear from light use will incur an additional 25% fee which will be deducted from your refund amount
  • Once we have inspected the return, please allow up to 5 business days for your credit card provider to process the refund
  • Returns are only accepted on items purchased. Service-related charges such as assembly and shipping are non-refundable. Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded
  • Items will need to be handed over to a local UPS/FedEx location for return

This return policy does not apply to products reflecting the following:
  • Custom-designed desks (tops or bases)
  • Damage in shipment caused by a carrier
  • Defects caused by improper installation
  • Products subject to improper use and conditions
  • Customer modifications to the product
  • Any product that has been modified, altered, tampered with or repaired by any person other than an authorized representative of EasyErgo
  • Damaged items caused by wear and tear in the office
     

WARRANTY  

All of our products are backed by a hassle-free manufacturer's warranty. If you experience any manufacturer-related issues or defects, please reach out to us at hello@easyergo.co and we will get to work to make it right. 

  • Adjustable-height bases and related hardware: 5-year warranty
  • Tabletops: 1-year warranty
  • Chairs: 5-year warranty