Warranty & Return Policy
RETURNS
Stuck on the fence? Don't worry. We'll let you try your order for 14 days -- if you don't absolutely love it, we’ll let you return it free of charge and issue a refund.
Please keep in mind:
- Be sure to keep all original packaging during your 14-day trial period in case you don't love your order and would like to return it
- All order returns must be approved by EasyErgo within 14 days of receipt
- All returns must be received by EasyErgo in "like-new" condition and in the original factory packaging
- Items missing packaging or damaged beyond the expected wear from light use will incur an additional 25% fee which will be deducted from your refund amount
- Once we have inspected the return, please allow up to 5 business days for your credit card provider to process the refund
- Returns are only accepted on items purchased. Service-related charges such as assembly and shipping are non-refundable. Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded
- Items will need to be handed over to a local UPS/FedEx location for return
This return policy does not apply to products reflecting the following:
- Custom-designed desks (tops or bases)
- Damage in shipment caused by a carrier
- Defects caused by improper installation
- Products subject to improper use and conditions
- Customer modifications to the product
- Any product that has been modified, altered, tampered with or repaired by any person other than an authorized representative of EasyErgo
-
Damaged items caused by wear and tear in the office
WARRANTY
All of our products are backed by a hassle-free manufacturer's warranty. If you experience any manufacturer-related issues or defects, please reach out to us at hello@easyergo.co and we will get to work to make it right.
- Adjustable-height bases and related hardware: 5-year warranty
- Tabletops: 1-year warranty
- Chairs: 5-year warranty